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Chapter 1 of 11

Access and your account

Signing in, creating an account, recovering your password and managing your plan.

  • 16 min read
  • 12 sections
  • 24 screenshots
  • Updated 5 October 2026
On this page
  1. 1.1Signing in to your account
  2. 1.2Creating a new account
  3. 1.3I've forgotten my password
  4. 1.4Verifying your email address
  5. 1.5Accepting an invitation to a project
  6. 1.6My Account: your details
  7. 1.7Your plan, your credits and your billing
  8. 1.8Deleting your account
  9. 1.9Connecting your own AI
  10. 1.10Connecting your GitHub account
  11. 1.11Choosing Easy or Advanced mode
  12. 1.12Page not found

This part of the manual covers everything you see before you get into Speaksite and everything you manage about your account once you are in: signing in, creating an account, recovering your password, verifying your email, accepting an invitation to someone else's project, your plan and your credits, connecting your own AI, and deleting your account.

It is the shortest part of the manual and the one most people need: almost every "I can't get in" starts here.

1.1Signing in to your account

What it's forIt's the front door to Speaksite. With your email and your password you get into the dashboard, where all your websites live.

How to get thereOpen speaksite.app in your browser. If you have never signed in, or you signed out, this is the first screen you will see.

What's on screen

  • Email and Password: your sign-in details.
  • Forgot your password?: the small link on the right. This is the one to press if you can't remember it; we explain it in "I've forgotten my password".
  • Sign in: the big button. If the details are right, you land straight on your projects dashboard.
  • Don't have an account? Sign up: switches the form to the registration one without leaving the screen.
The sign-in screen. The forgotten-password link sits just above the "Sign in" button, small and to the right.
Figure 1.1The sign-in screen. The forgotten-password link sits just above the "Sign in" button, small and to the right.

An exampleEmma runs a bakery and wants to sign in to change her opening hours: she opens speaksite.app, types emma@thegoldencrustbakery.com, types her password, presses Sign in and lands on the dashboard with her site's card on it.

If you get the password wrong. The form won't let you through and a red warning appears above the email field. Nothing you typed is lost: fix the password and press Sign in again. (That particular message still comes back from the server in Spanish today — "Las credenciales proporcionadas son incorrectas", meaning the details you entered are incorrect.)

And if you get it wrong several times in a row. For security, Speaksite stops accepting attempts from your connection for a while. The warning changes to "Too Many Attempts." It does not mean your account is locked or that it has been deleted: it means "wait a bit". If you can't remember your password, don't keep guessing: use Forgot your password?.

The red warning appears inside the form, above the email field. This screenshot shows the one for repeated failed attempts.
Figure 1.2The red warning appears inside the form, above the email field. This screenshot shows the one for repeated failed attempts.

Watch out for…

  • Keeping on trying makes the wait longer. Every failed attempt counts; the block can end up lasting close to an hour.
  • Capital letters. The password is case-sensitive; the email address is not.

1.2Creating a new account

What it's forSigning up to Speaksite. Starting is free: the account is created on the basic plan and you decide from the inside whether to move up.

How to get thereOn the sign-in screen, press Sign up (right at the bottom). You can also go straight to speaksite.app/register.

What's on screen

  • Name: what you'd like us to call you. It shows up later on your profile and in our emails.
  • Email: this is where the verification email and the notices will arrive. Use one you actually read.
  • Password: 8 characters minimum.
  • I accept the Terms and Conditions: required. The create-account button stays greyed out until you tick it.
  • I'd like to receive updates…: optional, and you can change it later from My Account.
The registration form. Notice that the "Create account" button is greyed out until you accept the terms.
Figure 1.3The registration form. Notice that the "Create account" button is greyed out until you accept the terms.
The form half filled in: name and email typed but the terms not ticked, and the button still can't be pressed.
Figure 1.4The form half filled in: name and email typed but the terms not ticked, and the button still can't be pressed.

An exampleEmma signs up: she types "Emma Clarke", her email, a password of more than eight characters, ticks I accept the Terms and Conditions, leaves the updates box unticked and presses Create account. She lands straight on the dashboard and, at the top, sees the notice asking her to verify her email (see "Verifying your email address").

Watch out for…

  • The email has to be yours and it has to work. Until you verify it you can't use every feature, and the verification arrives by email.
  • There's no "repeat password" field. Type it carefully; if you get it wrong, you'll have to recover it from the sign-in screen.

1.3I've forgotten my password

What it's forGetting back in when you can't remember your password. Speaksite emails you a link that opens the screen where you set a new one.

How to get thereOn the sign-in screen, press Forgot your password?.

What's on screen. A single field for your email and the Send reset link button.

It only asks for your email. You don't need to remember anything else.
Figure 1.5It only asks for your email. You don't need to remember anything else.

When you press Send reset link, the form is replaced by a confirmation message. Read it closely: it says "if an account with that email exists". That is deliberate, so that nobody can find out who has an account by trying addresses. If you got the address wrong, the message will be exactly the same but nothing will arrive.

The notice that the email has been sent. The message is the same whether or not the account exists: that's a security measure, not an error.
Figure 1.6The notice that the email has been sent. The message is the same whether or not the account exists: that's a security measure, not an error.

The email you get. A message turns up in your inbox with a big button, Reset Password. Underneath it you'll find the full address in case the button doesn't work in your email program.

The recovery email exactly as it arrives. The button's link expires after 60 minutes and only works once.
Figure 1.7The recovery email exactly as it arrives. The button's link expires after 60 minutes and only works once.

The new-password screen. Pressing the button in the email opens this screen, with your account already recognised: all you have to do is type the new password twice.

The screen the emailed link opens. Type the new password, repeat it and press "Reset password".
Figure 1.8The screen the emailed link opens. Type the new password, repeat it and press "Reset password".

An example from start to finishEmma can't remember her password: she presses Forgot your password?, types emma@thegoldencrustbakery.com and presses Send reset link. She opens her email, presses Reset Password, types GoldenOven2026! in both fields and presses Reset password. The screen tells her it's done and offers Go to sign in. She signs in with the new one.

If the link no longer works. If you take more than an hour, if you have already used it, or if you copy the address badly, the screen won't let you set a password and offers to send you another link.

An expired or incomplete link is detected as soon as you open it: press "Request new link" and start again.
Figure 1.9An expired or incomplete link is detected as soon as you open it: press "Request new link" and start again.

Watch out for…

  • The link expires in 60 minutes and only works once. If you ask for two emails in a row, only the last one works.
  • Check your spam folder if you don't see it within a few minutes.
  • Asking for the link does not change your password. The old one keeps working until you set the new one.

1.4Verifying your email address

What it's forProving that the address you gave is yours. Until you do, Speaksite reminds you every time you come in.

How to get thereYou don't: it comes to you. When you sign up we send you a verification email, and the notice sits on your dashboard until you verify.

The notice on the dashboard. It's the blue bar right at the top, above your projects. It carries a Resend email button in case the first one never arrived. This notice lives on the dashboard, not in My Account: that's the number-one question about this screen.

The unverified-email notice at the top of the dashboard. It disappears on its own as soon as you verify.
Figure 1.10The unverified-email notice at the top of the dashboard. It disappears on its own as soon as you verify.

The email you get. A message with a Verify Email button.

The verification email. Just press the button; there's no code to copy.
Figure 1.11The verification email. Just press the button; there's no code to copy.

What you see when you press it. A screen opens, checks the link and confirms you're done.

Email verified. From here, "Go to dashboard" takes you back, this time without the notice.
Figure 1.12Email verified. From here, "Go to dashboard" takes you back, this time without the notice.

An exampleEmma has just signed up and sees the blue bar. She opens her email, finds nothing, goes back to the dashboard and presses Resend email. This time it arrives; she presses Verify Email, sees the green tick and returns to the panel: the blue bar is gone.

Watch out for…

  • Resending several times in a row doesn't help. There's a limit per minute; go over it and the button tells you to wait a moment.
  • If the link says it has expired, ask for another one from the dashboard notice: old links stop working as soon as a new one is generated.

1.5Accepting an invitation to a project

What it's forWorking on someone else's website without them handing over their password. Whoever invites you chooses whether you can edit or only view.

How to get thereThrough the link you receive by email when someone invites you. Before you can see the invitation you have to be signed in to Speaksite with the account for the email address you were invited on; if you don't have an account, the link takes you to create one and brings you back to the invitation on its own.

What's on screen. Who is inviting you, to which project and with what role (Editor or Viewer), plus two buttons: Accept invitation and Decline.

The invitation, already identified: who is inviting, to which site and with what permissions. Accepting takes you straight into that site's editor.
Figure 1.13The invitation, already identified: who is inviting, to which site and with what permissions. Accepting takes you straight into that site's editor.

An exampleThe bakery's owner invites Emma as an Editor. The email reaches her, she presses the link, signs in with her account and sees "Speaksite Manual has invited you to collaborate on The Golden Crust Bakery", with the label "Role: Editor". She presses Accept invitation and lands inside that site's editor.

Watch out for…

  • The invitation is tied to one specific email address. If you sign in with a different account, the screen will tell you that "this invitation is invalid, already accepted, or not for your account". That isn't a fault: sign in with the right account.
  • Declining is final. If you change your mind, ask to be invited again.
  • Accepting costs you no credits and doesn't change your plan. Any credits spent working on that site belong to whoever invited you.

1.6My Account: your details

What it's forSeeing and changing what's yours: name, email, panel language, whether you want product updates, and your password.

How to get thereOn the dashboard, press your name at the top right and pick My Account.

What's on screen. The first card, My Profile, with your initial, your name, your email, the panel language, the product-updates checkbox, your plan badge and the Change password button.

The "My Profile" card. Your plan appears as a badge at the top right, next to the change-password button.
Figure 1.14The "My Profile" card. Your plan appears as a badge at the top right, next to the change-password button.

Language. The dropdown with the globe changes the language of the panel (and of the emails we send you). It saves by itself, with no save button.

The language dropdown, under your email address. Right now you can choose between English and Español.
Figure 1.15The language dropdown, under your email address. Right now you can choose between English and Español.

Changing your password from inside. Press Change password and a dialog opens with three fields: your current password, the new one, and the new one repeated.

The change-password dialog. The new password must be at least 8 characters long and match in both fields below.
Figure 1.16The change-password dialog. The new password must be at least 8 characters long and match in both fields below.

An exampleEmma has shared her password with a supplier and wants to change it: she goes into My Account, presses Change password, types the current one, types MotherDough2026! twice and presses Change password. A green message confirms it's done; her session stays open.

Also on this screen. Further down there's an Invite & Earn block with your referral link, and another one called Connect with Claude, which is the shortcut to the Connect AI screen (see "Connecting your own AI").

Watch out for…

  • You can't change your email address from here. If you need a different one, write to support.
  • The product-updates checkbox only affects marketing emails. Important notices about your account (invoices, security) reach you either way.

1.7Your plan, your credits and your billing

What it's forKnowing how much of your plan you've used, how many credits you have left, and changing, cancelling or resuming your subscription.

How to get thereIn My Account, scroll down to the Plan Usage card.

What's on screen

  • Monthly queries: the AI requests you have used this month out of your plan's total. They reset to zero every month.
  • Bonus credits: the ones you bought separately. These don't expire at the end of the month and are spent once the monthly ones run out.
  • Projects and Storage: how many sites you have and how much space they take up out of your plan's maximum.
  • If you have a paid subscription, you'll also see Manage billing (which takes you to the payment provider, where your invoices and your card live), Cancel subscription and, if you already cancelled, Resume subscription.
The "Plan Usage" card. The bars fill up as you use things; bonus credits are counted separately from the monthly ones.
Figure 1.17The "Plan Usage" card. The bars fill up as you use things; bonus credits are counted separately from the monthly ones.

Changing plan or buying credits. Just below sits the Plans & Credits card: a grid with one box per plan (Free, Personal, Starter, Pro and Agency), and a Monthly / Annual switch at the top right — annual works out at two months free. Each box shows the price per month, a dropdown to choose how many monthly credits you want within that plan, what's included (projects, storage, custom domain, removing the watermark…) and a Subscribe button. The plan you're on is marked as Current Plan. Prices are shown without VAT: for customers in Spain, 21% is added at checkout.

This card is deliberately left without a screenshot: the environment used for this walkthrough also has several internal test plans sitting in the database ("Debug", "E2E Golden Plan"…) that a customer never sees, and a screenshot with them in it would show a product that doesn't exist. It's noted in the known-issues appendix so it can be redone on a clean environment.

An exampleEmma has 12 queries left and needs to redo her online-orders page: she goes into My Account, looks at Plan Usage and sees "238 / 250". She scrolls down to Plans & Credits, opens the credits dropdown for her current plan, moves up to the next level, presses Subscribe, pays at the checkout and, on her way back, the counter already reflects it.

Watch out for…

  • Cancelling doesn't wipe anything straight away. The subscription stays active until the end of the period you've paid for; until that date you can resume it.
  • Moving down a plan takes effect at the end of the period, not immediately: until then you keep what you had.
  • Credits you've bought are not refunded when you change or cancel your plan.

1.8Deleting your account

What it's forLeaving Speaksite and taking everything you have inside with you. It isn't a pause: it's a deletion.

How to get thereIn My Account, scroll all the way down to Danger zone.

The "Danger zone", at the end of My Account. It's the only place an account can be deleted from.
Figure 1.18The "Danger zone", at the end of My Account. It's the only place an account can be deleted from.

What happens when you press it. A dialog opens explaining what you're about to lose and asking for your password to confirm. Until you type the password and press Delete account, nothing is deleted.

The deletion confirmation. It asks for your password on purpose: it's the last barrier before something that can't be undone.
Figure 1.19The deletion confirmation. It asks for your password on purpose: it's the last barrier before something that can't be undone.

An exampleEmma is closing the bakery and doesn't want to keep paying: she goes into My Account, scrolls down to Danger zone, presses Delete my account, reads the warning, types her password and presses Delete account. Her subscription is cancelled and her sites are gone.

Watch out for…

  • This cannot be undone. The subscription is cancelled and all your projects and their data are deleted. If you want to keep something, download it first.
  • Deleting your account does not cancel any domains you've bought elsewhere: those are managed wherever you bought them.

1.9Connecting your own AI

What it's forLetting an AI assistant (Claude or another one) work with your Speaksite projects from outside the panel: asking it about your pages, requesting changes, and so on. For that you need a key, which here is called a token.

How to get thereIn My Account, press Manage tokens and scopes in Connect AI (inside the "Connect with Claude" block). You can also go to speaksite.app/connect-ai.

What's on screen. Four blocks, top to bottom: an explanation, the form for creating a new key, the details ready to paste into your assistant (they appear right after you create it) and the list of the keys you already have, with the date they were created, their last use and the revoke button.

The full Connect AI screen: create a key at the top and the list of the ones you already have below.
Figure 1.20The full Connect AI screen: create a key at the top and the list of the ones you already have below.

Creating a key. Give it a name you'll recognise ("Claude on laptop") and choose the scope, which is what you're letting it do:

  • Read only: it can look things up, it touches nothing.
  • Read and write: it can create and modify content, but not do destructive things.
  • Full (incl. dangerous): full access, including deleting and publishing.
The form filled in. Below the scope there's always a line explaining what your choice actually allows.
Figure 1.21The form filled in. Below the scope there's always a line explaining what your choice actually allows.

An exampleEmma wants Claude to draft blog posts for her but doesn't want it to be able to publish or delete anything: she goes into Connect AI, types "Claude on laptop", picks Read and write, presses Create token, copies the key the screen shows her and pastes it into her assistant's configuration.

Watch out for…

  • The key is shown once and only once. Copy it there and then; if you lose it, there's no way to see it again: you have to create another.
  • Treat it like a password. Anyone who has it gets into your projects with the scope you gave it.
  • Revoking is immediate and final. Any assistant that was using it stops working on the spot.
  • Think twice before granting full scope: it includes deleting and publishing.

1.10Connecting your GitHub account

What it's forKeeping a copy of your sites' code in your own GitHub account. It's optional, and it works per account, not per project.

How to get thereIt's in the dashboard header, between the query counter and your name: the Connect GitHub button.

The dashboard header. Left to right: the Easy/Advanced switch, the queries you have left, notifications, the GitHub button and your user menu.
Figure 1.22The dashboard header. Left to right: the Easy/Advanced switch, the queries you have left, notifications, the GitHub button and your user menu.

What happens when you press it. GitHub opens so you can authorise Speaksite. On your way back, the button changes to show your GitHub username with a green tick, and you can disconnect it from that same button.

Watch out for…

  • Connecting the account doesn't upload anything by itself. The backup for each site is switched on afterwards, from that site's own editor.
  • If you disconnect GitHub, the repositories that were already created stay in your GitHub account: they are not deleted.

1.11Choosing Easy or Advanced mode

What it's forDeciding how many options Speaksite shows you. In Easy you only see the essentials; in Advanced everything else appears.

How to get thereIt's the two-button switch in the header, and it's there on the dashboard as well as inside the editor and the shop.

The switch. The lit button is the active mode; here it's set to "Advanced".
Figure 1.23The switch. The lit button is the active mode; here it's set to "Advanced".

Why it matters to you. It's the number-one cause of "this used to be here and now I can't find it". In Easy mode the editor only shows Pages, Blog, Forms and Media, and the shop only shows Overview, Design, Apps, Products, Orders and Settings. Everything else — languages, SEO, styles, analytics, the GitHub backup, and most of the shop's settings tabs — is there, but hidden until you press Advanced.

An exampleEmma is looking for where you change the text that shows up in Google and can't find anything: she presses Advanced in the header and, right away, SEO, Styles, Languages and the rest of the tools appear in the editor's sidebar.

Watch out for…

  • The choice is saved to your account, not to the browser: if you sign in from another computer, it's still how you left it.
  • It's only about what you see. Switching to Easy doesn't delete or disable anything you had already set up in Advanced.

1.12Page not found

What it's forTelling you that the address you opened doesn't exist inside Speaksite: an old link, a badly copied address, or a project you've already deleted.

How to get thereBy accident. You'll also see it if you bookmarked an address that has since changed.

The page-not-found screen. "Back to home" returns you to the dashboard if you're signed in, or to the sign-in screen if you're not.
Figure 1.24The page-not-found screen. "Back to home" returns you to the dashboard if you're signed in, or to the sign-in screen if you're not.

Watch out for… If you land on this screen after opening an invitation link or a password-recovery link, it's nearly always because the link got split across two lines when you copied it out of the email. Copy the whole thing and try again.

Something doesn't match what you see in your panel? Tell us and we'll fix it.Write to us